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Refund Policy

Last updated: April 2026

1. Trial Period

We offer a generous 30-day free trial on all accounts. We encourage you to use this period to fully evaluate whether ProActa meets your needs before committing to a paid plan.

2. Standard Refund Policy

If you are not entirely satisfied with your purchase, we're here to help. We offer a full refund within 14 days of your initial purchase for any subscription plan.

To request a refund within this window, send our support team a refund request with the email used for your purchase and any available Paddle transaction reference.

3. Renewals

Unless negotiated otherwise, automatic renewal charges are generally non-refundable. Contact billing support before your renewal date to prevent future charges.

4. Processing Refunds

All subscription billing and refunds are processed securely via our Merchant of Record, Paddle. Once a refund is initiated, it may take 5-10 business days for the funds to appear credited back to your original payment method.

5. Contact Support

If you need assistance regarding a billing issue or refund request, open a tracked support request.